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FAQ Frequently Asked Questions

What services do you offer?

VIP offers:

  • Overnight boarding
  • Open play cage less daycare
  • Training- in home or in facility
  • Grooming
  • Pool and Exercise
  • Birthday Parties
  • Activity Days
  • Room Service & Concierge Services
  • Specialty Foods and Supplies
Where are you located?

Very Important Paws is conveniently located at:

418 Park Place in West Palm Beach, FL 33401
off of Dixie Hwy between Belvedere Rd and Okeechobee Blvd.

How long have you been in business?

VIP opened its doors in February 2004.

Are you licensed?

Yes, we are licensed and inspected every year by Palm Beach County Animal Care and Control.

What are your lobby hours?

Our lobby is attended:

Monday to Friday 7am to 7pm
Saturdays 8am to 6pm
Sundays 11:30am to 1pm

What are your Holiday Hours?

VIP is closed for pick up and drop off on the following holidays:

  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day
  • Easter Sunday
  • Memorial Day
  • July 4th
  • Labor Day

Rest assured our caring staff is on site with your dog.

Do you offer 24 hour staffing?

Yes, VIP is staffed 24 hours a day, 365 days a year!

Can I take a tour of your facility?

Absolutely. We would love nothing more than to show you VIP. There is no need for an appointment to tour our facility. Tour hours are 9-4 Monday to Saturday. Due to our hours on Sunday there are no tours available.

How do I make a reservation?

Reservations can be made over the phone by calling 561-366-9000 or by filling out our reservation request form on our website.

Make A Reservation

What time is check in?

7 am-7 pm weekdays,
8 am-6:00 pm Saturday,
and 11:30 am-1:00 pm on Sundays.

What time is check out for a boarding stay?

Checkout is between 7:00 am and 12:00 pm Monday through Saturday. And between 11:30 am and 1:00 pm on Sunday.

Can I check out after 12pm?

Absolutely! Late check-out is offered to all guests. Guests picked up between 12 pm and 3 pm will be charged a discounted half of a day of daycare rate of $22. Guests picked up between 3 pm and 7 pm will be charged a discounted full day of daycare rate of $33.00. The late check-out fees still apply even if we are notified in advance.

Can I check-in/out my dog on Sundays?

Absolutely, you can pick up your dog on a Sunday. VIP is open from 11:30am-1pm. We also offer after-hours pick-up and drop off by appointment. Arrangements must be made prior to or at check-in.

What if I need to extend my stay?

We understand travel plans occasionally change at the last minute. If something has come up and your dog needs to stay additional nights just let us know.

Where can I find your prices?

Filling out the reservation request form will give you the pricing for the service type requested. But we also recommend calling for an in-depth quote of our pricing and fees for your particular service request.

Do you require an exit bath?

Yes, we want your dog going home smelling fresh and clean, for dogs who stay with us 3 or more nights we require an exit bath prior to departure. The fee for an exit bath is $40.00 and includes a warm massaging bath with Buddy Wash Lavender & Mint shampoo, ear cleaning and nail trim.

How far in advance do I need to make a hotel reservation?

We recommend making your reservation at least 3 days prior to your dog’s stay. We understand that emergencies happen that may require you to leave your dog, as long as you are present to drop off your dog and have up-to-date vaccinations we can often accommodate same-day requests.

Do you accept walk-in appointments for daycare, baths and pool play?

Yes, at VIP all walk-ins are welcome. It’s recommended to make a reservation for boarding, training and grooming.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express or Cash. CHECKS ARE NOT ACCEPTED.

Do you require a deposit?

A deposit is required if your dog stays with us for more than 7 nights. The deposit amount will vary based on the package chosen for your dog’s stay.

What paperwork is needed to use your services?

All clients must complete:

  • Guest Registration
  • Client Agreement
  • Daycare Release (if requesting daycare)
  • Pool Release (if requesting pool)
  • Medical Authorization (Mastercard or Visa required)
  • Multiple Guest Form (if more than one dog from same family)
  • Proof of Vaccinations from your veterinarian
  • In addition, we will make a copy of your driver’s license
What are your vaccination requirements?

We require proof of vaccinations from all guests WITHOUT EXCEPTION for Rabies, Distemper, Parvo and Bordatella. We recommend but do not require the canine flu vaccine.

Do vaccinations guarantee my dog cannot get sick?

No. Vaccinations do not guarantee that your dog will not get sick. There are several situations that can cause a dog to get sick with stress being one of them. But we do take as many precautions as possible to prevent this. You can rest assured that if your dog does become ill in our care that the necessary medical treatment will be sought from a licensed veterinarian.

How do you prevent disease and keep my dog safe?

In addition to our daily cleaning and disinfecting regimen and strict vaccinations policy, our facility utilizes UV light disinfecting technology in our air conditioning systems which kills airborne and surface bacteria, mold and viruses to ensure your dog is breathing the freshest air possible. We also provide all our dogs with filtered water. Our highly trained staff has a combined 50+ years of dog care and handling experience.

Is your staff CPR and Pet First Aid trained?

Absolutely.

What are some of your on-site amenities?

Our amenities include: 

  • Pool
  • Treadmill
  • Puppy Playground Ramps, Steps and Bridges
  • Jolly Pet Balls and Play Toys
  • Outdoor play areas
  • Indoor play areas
  • Air conditioning/ heat
  • Luxury suites with TV
  • Deluxe suites
  • Raised Kuranda Beds
  • Grooming and bathing
  • On-site boutique
  • Room / Concierge Services
I heard you have a pool?

Yes we do! What resort would be complete without an in ground pool for its guests.

Pool Packages

How large is your Facility?

Our total footprint is over 24,000 square feet. Taking up an entire city block from Park Place to Kanuga Drive, we have approximately 11,000 square feet of indoor space and approximately 13,000 square feet of outdoor play areas and pool play.

Do you have an outside area?

Yes. We have 6 outdoor play areas. One of the largest outdoor play areas in Palm Beach County and our yards are shaded and tree-lined.

Does my dog need to be spayed or neutered to stay at VIP?

We do accept social and friendly un-neutered males and un-spayed females at VIP. Males over the age of 6 months must be neutered in order to participate in daycare or group pool play. Un-spayed Females are permitted in play regardless of age. We do not admit female dogs in heat or pregnant or nursing mothers.

Does VIP have any breed restrictions?

Yes. Un-neutered males over 6 months of age of any high-risk breed may not be accepted. Spayed and neutered high-risk breeds may be admitted on a case by case basis, we are happy to discuss your dog’s history and socialization in making our determination.

Can my dog stay with VIP if he doesn’t get along with other dogs?

If your dog is aggressive with people and/or other dogs, this would not be the best environment for him/her. Please inform us of any aggression or other adverse behavioral tendencies at the time of reservation. If you fail to disclose overtly aggressive behavior, we reserve the right to refuse service at the time of drop-off.

Do I need to bring my own food for my dog?

Yes, please do so. Due to the varyng dietary needs of each dog, VIP does not provide complimentary food for our guests. We ask that you bring your own food for your dog’s stay. Please package dry kibble in individual servings (such as in Baggies or Ziploc bags) or bring your measuring cup from home so we do not over or under feed your dog. We cannot store large bags or bins of food, so measure your servings carefully.

What if I forget my dog’s food?

We offer a variety of foods for purchase in our boutique for your dog’s stay. We will select the most suitable food based on your current food selection and add the charge for the appropriate can or bag to your bill.

Should I bring food if my dog is coming in just for the day?

Generally, dogs over 6 months of age do not need a midday meal. However, we are happy to feed your dog 1 meal during its daycare stay with us. If you chose to have us feed your dog lunch or dinner, please bring in his/her meal in a pre-measured Ziploc bag with your dog’s name on it.

What are your feeding times?

We feed our hotel guests at 7:30 a.m. and 5:00 pm daily, lunch service is at 12 noon.

Am I allowed to bring personal possessions?

Of course, you can! You are welcome to bring toys, treats and your pet’s favorite bedding to make their stay more enjoyable. However, we cannot be responsible for the condition of these possessions during your pet’s vacation. Soiled, wet or dirty bedding will be removed, laundered and bagged and our bedding will be provided at no charge. Because of space, we cannot accept comforters or large beds over 36 x 36 in size.

I have multiple dogs, can they share a suite?

Upon your request, we will allow multiple dogs from the same family to share a suite as long as you sign the request granting us permission to do so. If you do not sign the request both dogs will stay in separate suites. As a courtesy to our multi-dog families we over a discount on each dog per night when a suite is shared.

Flea & Tick Prevention?

We require flea & tick prevention for all guests. In addition to your regular flea & tick prevention regimen, we require all dogs receive a Capstar flea pill treatment upon arrival to VIP which begins working in 30 minutes and lasts up to 24 hours.

What if I my dog becomes sick or injured while in your care?

Each owner is required to sign a Medical Authorization form to be kept on file in case of a medical emergency. VIP errs on the side of caution. If we feel medical attention is needed then we will first attempt to contact you, then take your dog to the closest veterinarian. Just like daycare for children, there is a risk of dogs picking up communicable illnesses and or injuries from interacting with one another. VIP is not responsible for the expenses related to treating any illness or injury which may be caused by your dog’s interaction or housing in proximity to other dogs. Each owner is fully responsible for any medical charges related to the care of their dog.

Can I check on my dog while boarding?

Yes, please do. You can call us at 561-366-9000. Calling between the hours of 8 am and 6 pm Monday to Saturday is the best time of day to call and check on your dog.

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